Q. Once I place an order, how long does it take before the order is shipped from your warehouse?

A. Orders placed before 2:00 P.M. EST usually ship the same business day. Orders placed after 2:00 P.M. EST will usually ship the next business day. All Shipments are subject to stock availability.

Q. How long does it take to receive my order?

A. It usually takes 2-3 business days, once your order information is received and verified. All Shipments are subject to stock availability.

  Q. What is the cost to ship my order?

A. Our standard UPS Ground rates are as follows:

• $7.95 for orders $ 0 - $ 49.99 
• FREE Shipping on most orders over $49.99 (exceptions may apply for bulk or overweight items)

Standard shipping rates apply within the Continental United States only. Please call for shipping costs and delivery information to Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands.

Q. Do you offer Next-Day or Second Day Express Shipment?

A. Yes. Please contact us for express rates at info@onesourcehomecare.com or call 866-466-2273. Free shipping offer does not apply, if shipping using express services.

Q. Will you ship International orders?

A. Yes. However, we follow the guidelines set forth by US Custom and ship only those products that are allowed by law. Prepayment is necessary before we ship anywhere outside USA.

 Q. How do I track my order status?

A. Tracking numbers and any backorder details will be sent to the e-mail address (provided by you during registration) within 24 hours of shipment. If for some reason you did not receive the status at your e-mail address, please make sure that the e-mail address provided is correct and that you are not using a spam blocking service. If you are using a spam blocking service please make sure to add info@onesourcehomecare.com to a safe list, so that you may receive your order conformations, order status and tracking information